Drapescurtainer
  • Home
  • Courses
  • About
  • Contact
  • Home
  • Courses
  • About
  • Contact

Return Policy

Back to Home

Return Policy

At Drapescurtainer, we understand that circumstances can change. This policy outlines our procedures for course cancellations, transfers, and refunds. We aim to be fair and transparent in all our dealings while maintaining the viability of our courses.

Cancellations by Customers

Our cancellation policy is designed to be fair to both our customers and our instructors who commit their time to our courses. The refund amount depends on how far in advance you cancel:

30+ Days
Full Refund
(minus $50 fee)
14-29 Days
50% Refund
0-13 Days
No Refund
Course Start
No Refund

All cancellation requests must be made in writing via email to [email protected]. The cancellation date will be the date the request is received by us.

Course Transfers

If you're unable to attend a course you've booked, you may request a transfer to another course date, subject to the following conditions:

  • Transfer requests made 30+ days before the original course date: No transfer fee
  • Transfer requests made 14-29 days before the original course date: $50 transfer fee
  • Transfer requests made less than 14 days before the original course date: $100 transfer fee

Transfers are subject to availability on alternative course dates. If the alternative course has a higher fee, you will be required to pay the difference. If the alternative course has a lower fee, the difference will not be refunded.

Cancellations by Drapescurtainer

We reserve the right to cancel or reschedule courses due to insufficient enrollment, instructor illness, adverse weather conditions, or other circumstances beyond our control. In such cases, we will offer you the following options:

  • Transfer to another course date with no transfer fee
  • Receive a full refund of your course fee
  • Receive a credit for future courses valid for 12 months

In the event of a course cancellation, we will make every effort to notify you as soon as possible. However, we are not responsible for any travel or accommodation expenses you may have incurred.

Refund & Fee Calculator

Scenario Time Before Course Refund Amount Administrative Fee
Customer Cancellation 30+ days 100% $50
Customer Cancellation 14-29 days 50% $0
Customer Cancellation 0-13 days 0% $0
Course Transfer 30+ days N/A $0
Course Transfer 14-29 days N/A $50
Course Transfer 0-13 days N/A $100
Drapescurtainer Cancellation Any time 100% $0

For course fees paid by credit card, refunds will be processed back to the original payment card. Please allow 7-10 business days for the refund to appear in your account.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase and are non-refundable but are fully transferable to another person. Gift vouchers cannot be exchanged for cash.

Non-Attendance

If you fail to attend a course without prior notice, you will not be eligible for a refund or transfer. We recommend purchasing travel insurance to cover any unexpected circumstances that might prevent your attendance.

Special Circumstances

In cases of illness, injury, or bereavement that prevent you from attending a course, please contact us as soon as possible. With appropriate documentation, we may offer a more flexible approach to our standard cancellation policy on a case-by-case basis.

Contact Information

For all cancellation, transfer, and refund inquiries, please contact us at:

Drapescurtainer
99 Ardmore Street
Wānaka 9305
New Zealand
[email protected]

Last updated: October 27, 2025

Our cancellation and refund policies are designed to be fair and transparent, balancing the needs of our customers with the operational requirements of running quality photography courses. We encourage all customers to read and understand these policies before making a booking.

Drapescurtainer

Professional photography courses across New Zealand. Learn from expert photographers in stunning locations.

99 Ardmore Street, Wānaka 9305, New Zealand

+64272949749

[email protected]

Quick Links

  • Privacy Policy
  • Terms of Use
  • Return Policy
  • Cookies Policy

© 2025 Drapescurtainer. All Rights Reserved.